Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a HC Support request from the options provided.
Ask a question
Required fields are marked with an asterisk*
{"xsrfToken":"4a357edd884f72e12aa19ccbdf4213984fe00482_lout","branding":{"id":"1","key":"sup","name":"HC Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c040de","headerLinkHoverBGColor":"#c040de","headerBadgeColor":"#c040de"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to our support portal","sharedPortalName":"Home Connections helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to our support portal","sharedPortalName":"Home Connections helpdesk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0256a5","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":13321,"serviceDeskId":1,"name":"HC Support","description":"<p>Welcome! You can raise a HC Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"","icon":11925,"iconUrl":"https://homeconnection.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11925","groups":[1],"key":""},{"id":"9","name":"CMS Change","descriptionHtml":"","callToAction":"CMS Change","introHtml":"","icon":11917,"iconUrl":"https://homeconnection.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11917","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"","icon":11910,"iconUrl":"https://homeconnection.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11910","groups":[1],"key":""},{"id":"6","name":"Request an improvement","descriptionHtml":"","callToAction":"Request an improvement","introHtml":"","icon":11932,"iconUrl":"https://homeconnection.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11932","groups":[1],"key":""},{"id":"10","name":"By email","descriptionHtml":"","callToAction":"By email","introHtml":"","icon":11926,"iconUrl":"https://homeconnection.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11926","groups":[],"key":""},{"id":"8","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>Raise an issue</p>","icon":11910,"iconUrl":"https://homeconnection.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11910","groups":[],"key":""},{"id":"42","name":"FindMyHome UAT","descriptionHtml":"","callToAction":"FindMyHome UAT","introHtml":"<p>FindMyHome UAT</p>","icon":11910,"iconUrl":"https://homeconnection.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11910","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Raise a Support Request"}],"orderMapping":{"1":[5,6,9,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fdc9b95d-d8ba-33ca-9dd0-5da7fdb2c06a","appLinkName":"System Confluence","appLinkUrl":"https://homeconnection.atlassian.net/wiki","spaceKey":"UK","spaceName":"Unity Knowledgebase","spaceUrl":"https://homeconnection.atlassian.net/wiki/spaces/UK","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://homeconnection.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"View Our Status Page","userLanguageMessageWiki":"<p>Please check here for known issues before raising tickets: <a href=\"http://status.home-connections.co.uk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">http://status.home-connections.co.uk</a></p>","defaultLanguageHeader":"View Our Status Page","defaultLanguageMessage":"Please check here for known issues before raising tickets: [http://status.home-connections.co.uk|http://status.home-connections.co.uk]","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDQ2ZDk2OC05ZDMyLTQ4NWYtODI1NS04YTE0ZDczZGY2ZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzMyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5MzExMzksIm5iZiI6MTc2NTkyOTkzOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.W241zLf1qotkWq4r2KBiskjKip5H5arfxSmKp-ksHEA","targetCollection":"upload-project-13321","endpointUrl":"https://api.media.atlassian.com","clientId":"7046d968-9d32-485f-8255-8a14d73df6e8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":4,"projectId":13321,"issueType":{"id":"10100","name":"Support"},"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"","instructions":"","icon":11925,"iconUrl":"https://homeconnection.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11925","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11630","fieldConfigId":"12849","label":"Contact Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11684","fieldConfigId":"12909","label":"Product stream","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10369","label":"HTP - LIVE","selected":false,"children":[]},{"value":"10370","label":"IA - CBL","selected":false,"children":[]},{"value":"10371","label":"HTP - ROOT","selected":false,"children":[]},{"value":"10372","label":"IA & HTP","selected":false,"children":[]},{"value":"10373","label":"HTP - HCCMS","selected":false,"children":[]},{"value":"10374","label":"HTP - BI","selected":false,"children":[]},{"value":"10375","label":"HC IT","selected":false,"children":[]},{"value":"10376","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-12-17T00:05:39+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fdc9b95d-d8ba-33ca-9dd0-5da7fdb2c06a","appLinkName":"System Confluence","appLinkUrl":"https://homeconnection.atlassian.net/wiki","spaceKey":"UK","spaceName":"Unity Knowledgebase","spaceUrl":"https://homeconnection.atlassian.net/wiki/spaces/UK","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://homeconnection.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDQ2ZDk2OC05ZDMyLTQ4NWYtODI1NS04YTE0ZDczZGY2ZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzMyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5MzExMzksIm5iZiI6MTc2NTkyOTkzOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.W241zLf1qotkWq4r2KBiskjKip5H5arfxSmKp-ksHEA","targetCollection":"upload-project-13321","endpointUrl":"https://api.media.atlassian.com","clientId":"7046d968-9d32-485f-8255-8a14d73df6e8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}